Support Packages & Services

Varibill has various methods through which we support our clients.
Our office hours: Monday – Friday (Excluding Public Holidays) 07:00 – 16:00 (SAST).

Support Packages Services
Essential Business Billing as a Service* Additional Services
What's Included:
  • Knowledgebase
  • Community Forum
 What's Included:
  • Essential Support
  • Maintenance of Source Collectors developed by Varibill
  • Advisory Services
 What's Included:
  • Business Support
  • Varibill account management (Create, read, update and delete of data)
  • Export and import of data in your Varibill account.
  • The analysis, take-on and validation of data from external sources that needs to be imported into your Varibill account.
  • Perform billing validation and invoice processing on your behalf.
  • Post invoices to the accounting system on your behalf.
  • Email invoices to clients on your behalf.
  • Source Collector development, implementation and/or deployment.
  • Implementation and configuration of Varibill software.
  • Providing recommendations on an on-premise environment on which Varibill software or Source Collectors reside.
  • The analysis, take-on and validation of data from external sources that needs to be imported into your Varibill account.
  • Third party integration.
  • End-User Training.

* Billing as a Service

With Varibill BaaS your invoicing process is operated and maintained by Varibill offering a turnkey solution to your entire billing process.

What are the benefits:

  • Reduce the large upfront CAPEX investment traditionally required with on-site billing systems and resources.
  • Reduce the reliance on in-house expertise required to maintain the life-cycle of the billing process.
  • Better focus on your core business, resulting in improved products and services; and better client life cycle management.

Varibill Knowledge Base

Knowledge Base

Varibill Remote Support

Support Desk